How Can We Create An Extraordinary Customer Experience Today? by Russell Davies | Jul 2014 | Business Facebook Twitter LinkedIn Fascinating talk by Gillian James, managing director of TMI on the current trends in customer experience with some useful examples of what big brands are doing. Russell DaviesOwner of Lobster Digital Marketing. I've been building and marketing websites for longer than I'd like to remember. Father of three girls, husband to Helen and supporter of Welsh Rugby. Submit a Comment Cancel reply Your email address will not be published. Required fields are marked *Comment Name * Email * Website Notify me of follow-up comments by email. Notify me of new posts by email.